Error code 491 is a typical Google Play Store error. When this error occurs, it does not allows the users to install or update any applications via Google Play.
If this is the case, you confront with, left worrying and look forward to this article.
This article will help you to learn the effective workarounds to fix the error along with other related details. So. check it out further.
What Causes the Google Play Error Code 491?
The main factors that result in the Google Play Store error are as follows:
- Corrupt or broken data on Google Play Store
- Something wrong with your sig-in Google account
- Presence of incompleted task
Whatever be the reason, if the “491” error code returns on Google Play, then try the methods below one-by-one as arranged here.
Exceptional Methods to Solve Google Play Error 491:
There are several solutions that are found by the users to fix this error. If you want to learn those effective methods, then check this section thoroughly and till the end, at first.
After studying the methods completely, begin the steps accordingly.
Method 1: Restart your Android Device
Restarting the device is one of the common practices to solve any issue on Android. So, if you get the error code 491 for the first time, then try it first.
To restart your Android phone, first press and keep hold the Power button until a Menu gets to appear on the screen. Now, among the Menu, tap on the Reboot/ Restart option.
Now, wait until the Phone turns on. Then, retry to utilize the Google Play Store to update an app or to download an application. Hopefully, this time you will not get the error back.
Method 2: Clear Google Play Cache and Data
After restarting your Android device, if still, the error 491 appears when you try to install or to update an application, then try out this method. The steps to clear the Google Play caches and data are as follows:
First of all, tap on the Settings icon of your Android. After that, from the top options, select the Applications/ Apps tab. Next, get the “Google Play Store” option under this window and select it.
Further, under the Google Play Store window, select “Force Stop”. Next select Clear Data or Clear Cache option. After that, retry to use the Google Play Store to check if the error 491 gets resolved or not.
Note: If “Google Service Framework” is installed on your device, then perform the same steps for it to solve the error 491.
Method 3: Select “Uninstall Updates” on Google Play Applications
According to most of the users after selecting the “Uninstall Updates” option on the Google Play Store window, the error code 491 gets resolved. The steps to perform this method are as follows:
- At first, tap on Settings from the home screen of your device.
- Next, followed by Applications/ Apps, select Google Play Store.
- After that, from the bottom of the window, tap on Uninstall updates.
- Now, wait until the updates uninstalling process is over.
- Further, restart your Android device.
- Then continue to use Google Play Store, to ensure if this method effect positive for you in solving the error 491 or not. If not, then try the further method provided below.
Method 4: Remove and Add Back your Google Account
Removing and adding back your Google Account on your Android device is an effective way to solve error 491. The steps to follow to do this task are stated below:
At first, go to the Settings option. After that, under the Settings window scroll down to the Accounts section. From here, select your “Google Account”. Then, select the “Remove Account” option to remove.
Further, restart your Android device. Next, again go to the Settings window. Then, scroll down to the Accounts section and add your Google Account back by entering the proper details.
Next, try to use the Google Play Store service to check if the issue gets resolved or not. Hopefully, this method will get you a positive result.
Method 5: Reset App Preferences
After following the above methods, if you still get the error 491, then apply this method. Resetting the App preferences is one of the effective workarounds to fix the matter.
The steps to perform this method are as follows:
- Firstly, select the Settings option.
- After that, move further with the Applications/ Apps option.
- Now, click on the three-dot icon from the top right-hand side of the window.
- Next, from the available options, select Reset app preferences.
- Further, to confirm select the Reset Apps option. This will reset the preferences of all the apps without removing any app.
- Then, restart your Phone.
- And lastly, utilize Google Play Store to install an application or to update an application. Most probably this time you will not get this error code back.
Method 6: Factory Reset Android Device
After resetting the App Preferences if still the error code 491 exists, then go for the factory reset method of the Android device. The steps to perform this method are as follows:
Go to the Settings window of your Android device, first. After that, scroll down to the System & Device section. From this section, tap on Additional settings. Next, scroll down the window and tap Backup & reset.
Again, scroll down the window and tap Factory data reset. Once the process is successfully done, retry using the Google Play Store to check if it resolves the issue or not.
All these are the workarounds to solve Google Play error code 491. Hopefully, after trying the methods you can use the Google Play Store to download and install applications of your need.
The best option you can select to solve the error is to take help from the professionals.